FAQ
- Express Shipping (3-6 business days): $20
- Free Standard Shipping (7-14 business days): $0 (for qualifying orders)
- Standard Shipping (7-14 business days): $10
Orders are usually processed and shipped within 1-3 business days. You will receive a tracking number via email once your package is on the way.
Returns & Exchanges
What is your return policy? We want you and your pet to be completely happy! You may return most unused items in original packaging within 30 days of delivery for a refund or exchange. Some personalized or heavily discounted items may be non-returnable. Return shipping is the customer's responsibility unless the item is defective.
How do I start a return or exchange? Simply log into your account, go to your order, and submit a return request. Our team will review it quickly and guide you through the process.
Product Questions
Are your products safe for pets? Yes! All products at Aurora Whisk are made with pet-safe materials. We prioritize non-toxic fabrics, durable chew-resistant toys, and BPA-free bowls. Please check individual product descriptions for specific details.
Do you carry products for both dogs and cats? Absolutely. Our collection includes items for dogs (beds, toys, collars, bowls) and cats (scratching posts, interactive toys, cozy beds, litter accessories), plus many that work great for both.
How do I choose the right size for my pet? We provide detailed size charts and weight recommendations on every product page. If you're unsure, feel free to contact us — we’re happy to help!
Orders & Other
Is my order packaged safely? Yes. We pack all items carefully to ensure they arrive in perfect condition for your pet.
How can I track my order? You will receive a tracking email as soon as your order ships. You can also check the status anytime in your account under Order History.
Do you offer gift options? Yes! We offer gift wrapping and a personalized message card at checkout — perfect for pet birthdays, adoption anniversaries, or “just because” surprises.
How do I contact customer support? Email us at: support@aurorawhisk.com We usually reply within 24 hours on business days (Monday – Friday).
